Users who cancel their myhairline.ai subscription retain full access to their tracking data for 30 days, with the option to export all photos, density readings, and reports before permanent deletion. This guide walks through the complete cancellation process, your data rights, and how to preserve your clinical record.
This content is for informational purposes only and does not constitute medical advice.
Why Data Retention Matters for Hair Loss Tracking
Hair loss tracking data represents months or years of clinical documentation. Density readings, treatment response timelines, and photographic evidence form a record that dermatologists and hair restoration specialists use to guide treatment decisions. Losing this data means losing the ability to demonstrate your baseline, measure treatment efficacy, and make informed choices about future procedures.
A single density reading is useful. A 12-month series of density readings is clinically significant. Protecting that longitudinal record should be a priority before you cancel any tracking subscription.
Step 1: Export Your Complete Data Before Cancelling
Before initiating cancellation, export your full tracking history. Navigate to your account dashboard and select the data export option. myhairline.ai provides two export formats.
| Export Format | Contents | Best For |
|---|---|---|
| PDF Report | Photos, density charts, treatment timeline, AI analysis summaries | Sharing with your dermatologist or hair restoration surgeon |
| CSV Data File | Raw density scores, dates, treatment logs, measurement values | Personal records, spreadsheet analysis, importing to other tools |
The PDF export includes all photos at original resolution, density trend charts, and AI-generated progress summaries. The CSV file contains every data point the platform has recorded, including individual zone density scores and treatment log entries.
Download both formats. Store them in at least two locations: your local device and a cloud backup.
Step 2: Save Your Baseline Photos Separately
Your earliest tracking photos establish the baseline against which all progress is measured. These photos are especially valuable if you ever consult a new specialist or consider a hair transplant procedure.
Download your baseline photos individually from the photo timeline. Name each file with the date and zone (for example, "2025-03-15-frontal-hairline.jpg") so they remain organized outside the platform.
Baseline photos paired with density readings create a clinical-grade before record. FUE procedures typically require 7 to 10 days of recovery, and surgeons reviewing your history will want to see where you started, not just where you are today.
Step 3: Review Your Treatment Response Data
Your treatment logs contain information about every product, medication, and procedure you tracked. This includes start dates, dosages, and the density response measured at each check-in.
For example, if you tracked a finasteride protocol, your data shows whether you fell within the 80 to 90% of users who halt further loss or the 65% who experience regrowth. If you tracked minoxidil, you can see whether your response aligned with the 40 to 60% moderate regrowth rate reported in clinical studies.
This treatment response data is yours. Export it, review it, and share it with your healthcare provider. It represents objective, timestamped evidence of what worked and what did not.
Step 4: Initiate Cancellation
Once your data is exported and backed up, you can proceed with cancellation. Open your account settings and select the subscription management section. The cancellation process requires confirmation to prevent accidental account closure.
After confirming cancellation:
- Your subscription billing stops immediately at the end of the current billing cycle
- You retain read-only access to your account for 30 days
- Data export remains available throughout the 30-day retention period
- After 30 days, all data is permanently deleted
You will receive an email confirmation with your cancellation date and the final day of data access.
Step 5: Understand the 30-Day Retention Window
The 30-day retention period serves as a safety net. During this window, you can still log in, view your complete history, and run additional exports. You cannot add new tracking data or run new analyses during this period.
If you change your mind, reactivating your subscription within the 30-day window restores full functionality. Your tracking history, treatment logs, and all photo data remain intact as if you never cancelled.
| Timeline | Access Level | Data Status |
|---|---|---|
| Active subscription | Full read/write access | All data stored and backed up |
| Day 1 to 30 after cancellation | Read-only access with export | Data retained on servers |
| Day 31+ after cancellation | No access | Data permanently deleted |
After the 30-day window closes, deletion is irreversible. No support request can recover data that has been purged.
What Happens to Your Data After Deletion
Permanent deletion means your photos, density readings, treatment logs, and AI analysis results are removed from all primary and backup servers. myhairline.ai does not retain anonymized versions of your data or use deleted account data for model training.
This deletion complies with standard data privacy regulations. Your tracking photos are personal health information, and the platform treats them accordingly.
Reactivation After the Retention Period
If you reactivate after the 30-day window, you start with a clean account. Your previous history is gone, but you can establish a new baseline immediately. If you exported your data before cancellation, you still have the records for personal reference and can share them with your provider.
The new baseline becomes day one of your tracking timeline. Any gap between your old data (stored in your exported files) and your new baseline represents the period without active monitoring.
Protecting Your Long-Term Clinical Record
Hair loss treatment is a long-term commitment. Finasteride takes 3 to 6 months to show results. PRP therapy at $500 to $2,000 per session requires 3 to 4 initial sessions before density improvements of 30 to 40% become measurable. These timelines mean your tracking data spans months or years of documented progress.
Before cancelling, consider whether a pause in tracking might leave gaps in your clinical record that could affect future treatment decisions. If you are between treatments or waiting to start a new protocol, maintaining your account preserves the continuity of your data.
Take Control of Your Tracking Record
Whether you are cancelling permanently or taking a temporary break, exporting your data ensures you never lose your clinical history. Your density readings, treatment response data, and baseline photos belong to you.
Start your free analysis at myhairline.ai/analyze to establish or continue your tracking baseline.
This article is for informational purposes only and does not constitute medical advice. Consult a board-certified dermatologist or hair restoration specialist for personalized treatment recommendations.