myhairline.ai Refund Policy: What to Know Before Subscribing
myhairline.ai's refund policy includes a 30-day money-back guarantee tied to a clinical accuracy standard for the AI density analysis. This guide explains the full refund terms, what qualifies for a refund, how to request one, and what to expect from the process.
The 30-Day Money-Back Guarantee
Every new subscriber receives a 30-day window to evaluate the AI density analysis. If the tool does not meet the accuracy standards described at the time of signup, you can request a full refund of your initial subscription payment.
This guarantee exists because myhairline.ai is a measurement tool. If the measurements are not accurate for your specific hair type, lighting conditions, or scalp characteristics, the tool does not deliver its core value. The 30-day window gives you enough time to take multiple photos, compare results, and determine whether the density scores are consistent and reliable.
| Guarantee Detail | Terms |
|---|---|
| Eligibility | New subscribers, first billing cycle |
| Duration | 30 days from first payment |
| Scope | Full refund of initial subscription charge |
| Processing time | 5 to 7 business days after approval |
| Applies to all plans | Yes, including professional tier |
What Qualifies for a Refund
The refund policy covers situations where the AI analysis does not perform as described. Here are the most common qualifying scenarios.
Inconsistent density scores. If you take two photos of the same area under the same conditions within minutes and receive significantly different density scores (more than 10% variance), the accuracy standard is not being met.
Inability to analyze your hair type. Some hair types, textures, or colors may present challenges for AI analysis. If the tool cannot produce a density reading for your specific hair characteristics, that is a valid refund reason.
Technical failures. If the app consistently fails to process your photos, crashes during analysis, or produces error states that prevent you from getting results, you qualify for a refund.
Misrepresented capabilities. If a feature described during signup is not available or does not function as described, that constitutes grounds for a refund.
What Does Not Qualify for a Refund
The refund policy does not cover dissatisfaction with your hair loss results or treatment outcomes.
Treatment not working. If you are tracking a treatment like minoxidil (40 to 60% efficacy) and the data shows your hair is not improving, that is not a tool accuracy issue. The tool is accurately measuring a non-response.
Not using the app regularly. If you subscribe but do not take photos or use the analysis features during the 30-day window, a refund claim is harder to support because there is no usage data to evaluate.
Expectation mismatch about hair loss. The tool measures density objectively. If the density scores are lower than you expected, that reflects your actual hair density, not a tool failure.
| Qualifies for Refund | Does Not Qualify |
|---|---|
| Inconsistent scores on same-condition photos | Treatment not producing desired results |
| Cannot analyze your hair type | Scores lower than expected (accurate measurement) |
| Technical failures preventing use | Not using the app during trial period |
| Features not working as described | Dissatisfaction with hair loss progression |
Step 1: Test the AI Analysis During Your First 30 Days
To make an informed decision about the tool, use the first 30 days actively. Here is a testing protocol that will tell you whether the density analysis is reliable for your hair.
Take three photos of the same zone within a 5-minute window under consistent lighting. If the density scores are within 5% of each other, the analysis is performing within acceptable accuracy. Repeat this test for each scalp zone you plan to track.
Then take photos one week apart and confirm the scores are stable (assuming no treatment changes). Week-to-week stability is the best indicator that the tool will provide meaningful long-term tracking data.
Step 2: Document Any Accuracy Issues
If you notice inconsistencies or failures, document them before requesting a refund. Take screenshots of conflicting density scores, note the dates and conditions, and save any error messages.
This documentation helps the support team process your request faster. It also helps the engineering team improve the algorithm for future users.
Step 3: Contact Support to Request a Refund
Reach out through the in-app help center or by email. Include your account email address, a description of the accuracy issue, and any supporting screenshots.
The support team aims to respond within 48 hours. For straightforward accuracy issues with clear documentation, refunds are typically approved on first contact.
| Refund Request Step | Timeline |
|---|---|
| Submit request with documentation | Day 0 |
| Support team review | Within 48 hours |
| Approval notification | Same day as review |
| Refund processed to payment method | 5 to 7 business days after approval |
Cancellation vs. Refund
Cancellation and refund are two different actions. You can do either or both.
Cancellation stops future billing. You retain access to your account and data until the end of your current billing period. You can cancel at any time from your account settings.
Refund returns the money from your initial payment. A refund request within 30 days reverses the charge. If you also want to cancel, do both.
After 30 days, you can still cancel at any time to prevent future charges. However, payments beyond the initial 30-day guarantee window are not refundable. This is standard for subscription services.
Subscription Tiers and Refund Eligibility
The 30-day guarantee applies equally to all subscription tiers. Whether you start with the basic plan or the $49/month professional plan, the same terms apply.
If you are unsure which tier is right for you, start with the basic plan to evaluate the AI accuracy. If the analysis meets your standards, you can upgrade later. For a full breakdown of what each tier includes, see our myhairline.ai pricing plans comparison.
What Happens to Your Data After a Refund
If you receive a refund and your subscription ends, your account data (photos, density scores, treatment logs) remains stored for 90 days. During this period, you can resubscribe and regain access to your full history.
After 90 days without an active subscription, your data may be permanently deleted per the privacy policy. If you want your data deleted immediately upon refund, you can request this through support.
Getting the Most Value Before Deciding
The 30-day window is generous enough to establish a meaningful baseline. Use it to take your initial photos, run the accuracy tests described above, and set up your treatment journal.
If the tool passes your accuracy tests, you have a solid tracking foundation that will pay for itself the first time you use the data to confirm a treatment is working (or not working). Consider that a single PRP session costs $500 to $2,000 and finasteride costs $20 to $80 per month. Knowing 3 months earlier that a treatment is not working saves significant money.
For a complete overview of what you can track, visit our hair loss treatment tracker guide.
Start Your 30-Day Evaluation
Try myhairline.ai with the confidence that your subscription is backed by a 30-day accuracy guarantee. Upload your first photo at myhairline.ai/analyze and test the AI analysis for yourself.
Medical disclaimer: This article is for informational purposes only and does not constitute medical advice. myhairline.ai is a tracking tool, not a diagnostic or treatment recommendation service. Consult a qualified dermatologist for treatment decisions.